Frequently Asked Questions 💖

How much is shipping?

Standard shipping is $4.99. 🎉 Spend $50 or more and your standard shipping is FREE!

How long does it take for my order to ship?

Orders are generally prepared within 1–3 business days. Once your order ships, you’ll receive tracking information when available.

Do you offer free shipping?

Yes! Orders of $50 or more qualify for FREE standard shipping.

What kinds of products do you sell?

Surprised Store carries a fun selection of colorful and affordable accessories, including shoe charms, keychains, pouches, hair accessories, boho finds, and more.

What if my item arrives damaged or I receive the wrong item?

Please email us at surprisedstore.com@gmail.com with your order number and photos of the item. We’ll review the issue and help make it right.

Can I change my shipping address?

Please contact us as soon as possible after placing your order. If your order has not shipped yet, we’ll do our best to help.

How can I contact Surprised Store?

Email us at surprisedstore.com@gmail.com. Please allow 1–2 business days for a response.

How can I find out about new products and deals?

Follow Surprised Store on social media and check our New Arrivals and Deals sections regularly. New surprises are always coming! 💖✨